Shipping Policy – Food & Grocery Delivery:

Effective Date: 02/08/2025
Company: UrbanX

1. Delivery Areas
: We currently deliver to the following locations:
[List cities, postal codes, or regions covered]

 If you’re unsure whether we deliver to your area, please contact our support team or check using your PIN code on our app/website.

2. Delivery Timeframes
Same-Day Delivery: Orders placed before [cut-off time, e.g., 5:00 PM] are eligible for same-day delivery in select areas.

Next-Day Delivery: Orders placed after the cut-off time will be delivered the next day.

Scheduled Delivery: Customers can choose their preferred delivery date and time slot during checkout (based on availability).

Note: Delivery times may vary depending on weather, traffic, demand, or public holidays.

3. Delivery Charges
Free Delivery: Available for orders above ?[minimum order value].

Standard Delivery Fee: ?[amount] for orders below the minimum threshold.

Express Delivery Fee: ?[amount] may apply for urgent or priority delivery requests.

All charges are clearly mentioned during checkout.

4. Delivery Process
Orders are packed carefully to ensure freshness and hygiene.

Our delivery agents will contact you if there is any issue locating your address.

Please ensure someone is available at the delivery location to receive the order.

5. Non-Delivery Situations
We reserve the right to cancel or delay a delivery under the following circumstances:

Incorrect or incomplete address details.

Recipient unavailable at the time of delivery.

Unforeseen conditions (bad weather, strikes, etc.).

If a delivery attempt fails, we may:

Reschedule (subject to availability).

Cancel the order (with or without a refund, depending on the situation).

6. Packaging and Freshness
We use food-grade, eco-friendly packaging to maintain product quality during transit.
Perishable items (like milk, meat, or vegetables) are delivered in insulated containers when necessary.

7. Tracking Your Order
You can track your order status in real-time through our app or website under “My Orders”. Notifications and updates will also be sent via SMS or email.

8. Contact Us
If you have questions or need help with your order or delivery, contact us at:
?? Email: support@urbanx.net.in Phone: +91 888 666 2152 Chat: Available on our website/app