1.
Welcome to UrbanX ("we", "our", "us"). By accessing or using our food delivery platform (website or app), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of the terms, please do not use our services.
2. Service Overview
Our platform allows users to order food and beverages from local restaurants and have them delivered to their location. We act as an intermediary between the customer and the restaurant.
3. User Eligibility
To use our service, you must be at least 18 years old or have the consent of a parent or guardian. You are responsible for ensuring that your account information is accurate and secure.
4. Order Placement and Confirmation
Orders can be placed via our website or app.
Once an order is placed, you will receive a confirmation message.
Orders cannot be modified after confirmation.
We reserve the right to refuse or cancel any order at our discretion.
5. Pricing and Payment
All prices listed include applicable taxes unless stated otherwise.
Delivery charges may apply based on location and order value.
Payment must be made at the time of order using available payment options.
We are not responsible for pricing errors due to technical issues.
6. Delivery
Estimated delivery times are provided for convenience and are not guaranteed.
You must be available at the delivery location to receive the order.
In case of delays due to unforeseen circumstances (e.g., traffic, weather), we will notify you as soon as possible.
7. Cancellations and Refunds
Orders cannot be cancelled once prepared or dispatched.
Refunds will be provided only under the following conditions:
Order not delivered
Wrong item delivered
Food quality issue (with valid proof)
8. Restaurant Responsibility
We are not responsible for the preparation or packaging of food.
Any complaints regarding food quality or allergies should be directed to the respective restaurant.
9. User Conduct
You agree not to misuse the platform or engage in unlawful activities. Any abuse, fraudulent activity, or harmful behavior may result in suspension or termination of your account.
10. Intellectual Property
All content on our platform, including logos, images, and text, is the property of [Your Company Name] and may not be used without permission.
11. Limitation of Liability
We are not liable for:
Delays or non-delivery caused by third parties.
Food quality or allergen issues.
Losses arising from misuse of the service.
12. Changes to Terms
We reserve the right to modify these terms at any time. Updated terms will be posted on our website/app, and continued use of our service constitutes acceptance of those changes.
13. Governing Law
These terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction].
14. Contact Us
If you have any questions or concerns,
please contact us at:
??
?? Email: support@urbanx.net.in
?? Phone: +91 888 666 2152
?? Website: https://home.urbanx.net.in/terms-and-conditions
1. Welcome to UrbanX ("we", "us", or "our"). These Terms and Conditions govern your use of our taxi booking and transportation services. By using our services through our website, app, or hotline, you agree to comply with these terms.
2. Service Description
We provide on-demand and pre-scheduled taxi transportation services through a digital platform. The service is available for individuals and businesses in designated operational areas.
3. User Eligibility
You must be at least 18 years old to use our services or have parental/guardian consent. You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.
4. Booking and Cancellation
Bookings can be made through our mobile app, website, or phone call.
Bookings are subject to vehicle availability and operational zones.
You may cancel a booking free of charge up to [X] minutes before the scheduled pickup.
A cancellation fee may apply for late cancellations or no-shows.
5. Pricing and Payment
Fares are calculated based on distance, time, traffic, and applicable fees or tolls.
An estimate will be shown before confirming your ride.
Final fare may differ slightly from the estimate based on actual trip conditions.
Accepted payment methods include cash, digital wallets, and online card payments.
Surge pricing may apply during peak hours or high-demand periods.
6. Waiting and Extra Charges
Free waiting time: [X] minutes for standard rides.
Charges may apply for extra waiting time or stops during the trip.
Cleaning fees or damage charges may be billed in case of vehicle soiling or damage.
7. Driver Conduct and Safety
All drivers are background-checked and trained.
You agree to treat the driver respectfully and follow local laws.
The driver has the right to cancel the ride if safety is threatened.
8. User Responsibilities
Provide accurate pickup and drop-off details.
Be ready at the pickup location at the scheduled time.
Do not carry prohibited, illegal, or hazardous items.
Wear seat belts and avoid misbehavior in the vehicle.
9. Liability and Disclaimer
We are not responsible for delays due to traffic, weather, or unforeseen circumstances.
We are not liable for any loss of personal items left in the vehicle.
Our liability is limited to the amount paid for the trip in case of a dispute.
10. Modification or Termination of Service
We may modify, suspend, or terminate the service or your access to it at any time with or without notice for security, maintenance, or legal compliance.
11. Privacy
Your data will be collected, stored, and used according to our [Privacy Policy]. We do not share personal information with third parties without consent unless required by law.
12. Governing Law
These Terms and Conditions shall be governed by and interpreted under the laws of [Your Jurisdiction]. Any disputes will be resolved in the courts of [City/State].
13. Contact Information
For inquiries, feedback, or complaints,
please contact us:
?? Email: support@urbanx.net.in
?? Phone: +91 888 666 2152
?? Website: https://home.urbanx.net.in/terms-and-conditions
1. Welcome to UrbanX ("we", "us", or "our"). These Terms and Conditions govern the use of our courier and logistics services. By using our services, you agree to be bound by these terms.
2. Service Scope
We offer parcel pickup, transportation, and delivery services for documents, packages, and goods within designated service areas. Services may include same-day, next-day, or scheduled deliveries depending on availability.
3. Booking and Acceptance
Orders can be placed via our website, mobile app, phone call, or partner platforms.
By placing a booking, you warrant that the contents of the parcel are legal, properly packed, and labeled.
We reserve the right to reject or cancel any booking at our discretion.
4. Prohibited Items
We do not carry or deliver:
Illegal items (drugs, weapons, counterfeit goods, etc.)
Perishables (unless explicitly allowed)
Hazardous or flammable materials
Currency, valuables, or precious items unless declared and insured
You are responsible for any legal consequences arising from non-compliance.
5. Packaging and Labeling
All parcels must be securely packed to prevent damage.
The sender must label each parcel clearly with correct sender and recipient details.
Improper packaging or labeling may result in refusal or delay.
6. Pickup and Delivery
Pickup and delivery times are estimates and not guaranteed.
Delays may occur due to traffic, weather, or unforeseen circumstances.
We are not responsible for failed deliveries due to incorrect addresses or recipient unavailability.
7. Charges and Payment
Charges are based on weight, dimensions, delivery speed, and destination.
Additional fees may apply for waiting time, return to sender, remote areas, or oversized items.
Payment must be made at the time of booking unless agreed otherwise.
GST and other applicable taxes will be added to the final invoice.
8. Liability and Claims
Our liability for loss or damage is limited to [?X or $X] per parcel unless additional insurance is purchased.
Claims must be made within [7] days of delivery or expected delivery date.
We are not liable for indirect or consequential losses.
9. Cancellation and Refunds
Orders may be canceled before pickup, subject to a cancellation fee.
Refunds are processed within [5–7] business days if eligible.
No refund is applicable once the parcel is dispatched.
10. Force Majeure
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, accidents, strikes, pandemics, or governmental actions.
11. User Responsibilities
Provide accurate and complete delivery information.
Ensure the recipient is available at the destination.
Avoid sending prohibited or undeclared items.
Cooperate with our delivery personnel.
12. Modification of Terms
We reserve the right to modify these terms at any time. Changes will be effective upon posting on our platform. Continued use of the service indicates acceptance of the revised terms.
13. Governing Law
These terms are governed by the laws of [Your Jurisdiction]. Any disputes shall be resolved in the courts of [Your City/State].
14. Contact Information
For assistance or queries,
please contact us:
?? Email: support@urbanx.net.in
?? Phone: +91 888 666 2152
?? Website: https://home.urbanx.net.in/terms-and-conditions
